Right of revocation for consumers

Right of withdrawal for consumers 

(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity).

Cancellation policy

Right of withdrawal

You have the right to cancel this contract within one month without giving reasons.

The revocation period is one month from the day of revocation,

- where you or a third party designated by you, other than the carrier, have taken possession of the goods, provided that you have ordered one or more goods under a single order and that the goods are delivered under a single delivery;

- at which you or a third party designated by you, who is not the carrier, have taken possession of the last goods, provided that you have ordered several goods under a single order and they are delivered separately;

- on which you or a third party designated by you, who is not the carrier, have taken possession of the last partial consignment or the last piece, if you have ordered goods which are delivered in several partial consignments or pieces;

In order to exercise your right of revocation, you must inform us (ROKA Store GmbH, Wolfskehlstr. 112, 64287 Darmstadt, Germany, telephone no.: +49-6151-1014080, fax no.: +49-6151-6271966, e-mail address: service@roka-store.de) by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to revoke this contract. You may use the attached sample revocation form, which is not mandatory.

In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of the revocation

If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within 14 days from the day on which we receive notification of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.

We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return the goods to us or to ROKA Store GmbH, c/o LEHMANN GmbH & Co. KG, Edmund-Lang-Str. 32, 64832 Babenhausen, Germany. The deadline is deemed to have been met if you send the goods before the 14-day period has expired.

You shall bear the direct costs of returning goods that can be sent by parcel post and the direct costs of returning goods that cannot be sent by parcel post. The costs for goods that cannot be sent by parcel post are estimated at a maximum of approximately 80 EUR.

You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the nature, properties and functionality of the goods.

Reasons for exclusion or extinction

The right of withdrawal does not apply to contracts

- for the delivery of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;

- for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded;

- for the supply of alcoholic beverages whose price was agreed upon at the conclusion of the contract but which can be supplied at the earliest 30 days after the conclusion of the contract and whose current value depends on fluctuations in the market over which the trader has no influence;

- for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts.

The right of withdrawal expires prematurely for contracts

- for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery;

- for the delivery of goods if, after delivery, they have been inseparably mixed with other goods due to their nature;

- for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.

Sample cancellation form

(If you want to cancel the contract, please fill out this form and send it back).

- To ROKA Store GmbH, Wolfskehlstr. 112, 64287 Darmstadt, Germany, fax number: +49-6151-6271966, e-mail address: service@roka-store.de :

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/

  the provision of the following service (*)

- Ordered on (*)/ received on (*)

- Name of the consumer(s)

- Address of the consumer(s)

- Signature of the consumer(s) (only in case of communication on paper)

- Date

(*) Delete as applicable.

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